Please contact us for a return authorization number and to ensure that your item is eligible for return.
Remember Me asks that merchandise be returned in its original condition meaning that the merchandise is unworn, unused, unwashed, and in original packaging and that you include a copy of the invoice or packing slip with your reason for return.
Items returned without a return authorization number, past 15 days, or not in original condition will be returned to customer at the customer's expense.
The following items are not returnable/exchangeable under any circumstances:
Personalized Items. If there is an error in printing, we will exchange the item for the same item with corrections. Otherwise, all personalized items are final sale.
Urn Pendants: Returns are authorized on a case by case basis. Due to safety regulations, some urn pendants will be unable to be returned. If you have any concerns about this policy, please contact us prior to purchase.
Shipping charges incurred for exchanges will be billed to customer who placed the original order unless otherwise specified. Credits to credit cards take approximately two weeks to process from the time the return is received and processed.
Canceled or modified orders must be done as soon as possible. Call or email your request, we will do everything we can to assist you. If the order has been shipped we will not be able to cancel or modify the order, it would then be the customer's responsibility to send the package back to RememberMe-Gifts.com and the original return/ exchange policy will be applied.
Exchanged items along with orders that use a store credit are not eligible for free shipping.
PLEASE NOTE: All Final Sale merchandise is Final Sale, NO RETURNS, NO EXCHANGES.